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Dstny Business Analytics: analyze and optimize your communications
- With the Dstny Analytics platform, you make informed decisions based on clear, actionable data.
- Identify bottlenecks, peak moments, and opportunities to improve your customer communication
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Gain insights into the key metrics that impact customer satisfaction and team performance
Smarter communication starts with the right insights
When do most calls come in? How many customers are waiting in the queue? How many agents are available?
- With Dstny Analytics, you work with clear dashboards, views, and visualizations.
- Turn communication and service statistics into actionable insights that help your team respond faster and plan more effectively.
Visualize, export, improve
Smart analytics, directly integrated
Easily connect with the Business Communications Platform and Microsoft Teams to instantly monitor your calls, availability, and service moments.
Already using tools like Microsoft Power BI, Qlik Sense or Excel?
Thanks to our API, you can effortlessly integrate data into your existing environment.
Sound familiar?
Dstny Business Analytics can help.
- You want to know how many calls go unanswered so you can improve availability.
- You need a better way to handle peak traffic without overloading your team.
- You want to support your customers faster, more personally and consistently – across every channel.
- You want to empower your team with clear dashboards and reports.
Analytics and Premium Analytics
Analytics
Simple, predefined reports on your most important call data.
Views: predefined reports that give a general overview of calling behavior
Basic reporting: clear reporting on fundamental metrics
Scheduling: periodic, automated reports sent to selected email addresses€ 45/month
Premium Analytics
Advanced reporting with additional features, deeper data, and customized visualizations.
Views: predefined reports with insights into calling behavior
Basic reporting: clear, essential metrics
Scheduling: automated report delivery to selected email addresses
Advanced reporting: in-depth insights, grouping, and advanced data capabilities
Dashboards: real-time view of key stats, customized for your business, shareable via link or display
Connectors: use platform data in external tools like Power BI, Excel, and Qlik
Powerful API: build your own custom connectors for seamless data integration
€ 135/month