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Effortlessly connect your telephony with your CRM or ERP using Dstny
Want to deliver outstanding customer service? A smart connection between your telephony and CRM is essential.
- Real-time customer information with every incoming call
- Direct access to customer profiles in your CRM or ERP
- Integration with more than 60 CRM/ERP systems
- More time to respond in a personalized and efficient way
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Take your customer service to the next level with Dstny’s CRM Connect
- Customer information automatically appears with each incoming call
- One click opens the right customer profile via a convenient pop-up
- Automatic logging of calls in your CRM
- Full call history at your fingertips: transfers, wait times, previous contacts
- Call customers directly from your CRM
Seamless integration with the tools you already use
With over 60 integrations, Dstny is a market leader in CRM and ERP connectivity
Smart integration. More context. Better conversations.
Discover the power of our CRM and ERP integrations
Call Pop-up
With every incoming call, a pop-up automatically shows customer details along with a direct link to their profile.
Click-to-dial
Call directly from your CRM with just one click on the phone number.
Call Journey
See wait times, call transfers, and previous contact persons, so that you can respond instantly to every situation.
Call Tagging
Choose from predefined tags or use CRM tags for quick call insight.
Notes
Write directly in the pop-up and save your notes instantly to your CRM.
Contact history
A timeline shows all previous interactions with the contact, which is perfect for fast follow-ups and full context.
The added value of our smart CRM and ERP integrations
More personalized contact, stronger customer relationships
Immediately see who’s calling, along with relevant details from your CRM or ERP. Every conversation starts with confidence.
Increased productivity and efficiency
No more searching for customer info. A helpful pop-up with CRM data enables faster responses with fewer clicks, while call history and notes are logged automatically.
Easy management from within your familiar Teams environment
Combine call data with CRM insights and discover trends in customer behavior. Perfect for better, data-driven decision-making.
Integrate your CRM with the Dstny Business Communications Platform
Besides offering a personalized customer experience, our cloud telephony platform provides even more benefits:
- Combine fixed and mobile telephony, PC and laptop in a single platform
- Call directly from your CRM, without additional software
- Automatically sync customer data for faster follow-ups
- More than 60 integrations with popular CRM and ERP systems, as well as Microsoft Teams